Michelle Smith is a commercial lines team lead at the Salisbury office. She joined the Avery Hall team in 2014 and served as a commercial lines account manager before being promoted to her current position in 2023. Michelle specializes in various commercial exposures concentrating on government, technology, and real estate development risks. She loves her job because she helps protect the livelihood of those that have worked their entire lives to build what they have.
Professionally, Michelle has earned the designation of Certified Insurance Service Representative (CISR). In 2011, she was awarded the Maryland Outstanding Customer Service Representative Award by the Governors of the Societies of Certified Insurance Counselors. Michelle has worked in the insurance industry since 1998!
Personally, Michelle enjoys making people smile each day and sharing positive energy with those around her. She has a genuine passion for interpersonal learning. Charities she advocates for include the United Way and HALO. In 2023, she was named as one of the United Way of the Lower Eastern Shore’s Coordinators of the Year for her efforts in running Avery Hall’s annual workplace campaign.
Some of Michelle’s favorite things include Star Wars, the book Far from the Madding Crowd by Thomas Hardy, and camping in Virginia. Her favorite quote is from Ronald Reagan, “There is no limit to the amount of good you can do if you don’t care who gets the credit.” Michelle loves this idea because it puts into perspective the purpose of doing good.